Introduction:
New clients are those members who wish to Join either from the start or transfer from another agency to NOPD. These clients form the backbone of the main task NOPD is designed to do. i.e get members.
The point to be remembered is that New Clients are not to be confused with Recruits. Recruits are ones who have already made the decision to join and are undergoing training. New clients are OUTSIDERS and not members. They have to be persuaded to join and after that they have to be guided (as per FTF guide) on how to join.
How To Behave:
A new client will be usually 80% of the time confused on as how to Join. At many times a new client may also be new to habbo. So as per the FTF guide the Officer at the station should be clear and use simple english language and words to help the new client join. They should provide all attractive details of the job in order to attract new clients and also call out their name if they are in the lobby and offer them the job. In case the new client is a transferee, The transferer should provide him a rank that is of his/her calibur and experience so that the new transferee gets attracted towards the job. However as per FTTD guide the transferer should not provide the transferee with a higher rank than he deserves just to attract him/her. It is very important that the officers remains kind and gentle and PATIENT with the new clients. New clients deserve time to think of taking the job and deserve time to get the right B.U.M.
Problem Areas:
Now obviously there are problems with new clients and they are highlighed as below.
New clients are those members who wish to Join either from the start or transfer from another agency to NOPD. These clients form the backbone of the main task NOPD is designed to do. i.e get members.
The point to be remembered is that New Clients are not to be confused with Recruits. Recruits are ones who have already made the decision to join and are undergoing training. New clients are OUTSIDERS and not members. They have to be persuaded to join and after that they have to be guided (as per FTF guide) on how to join.
How To Behave:
A new client will be usually 80% of the time confused on as how to Join. At many times a new client may also be new to habbo. So as per the FTF guide the Officer at the station should be clear and use simple english language and words to help the new client join. They should provide all attractive details of the job in order to attract new clients and also call out their name if they are in the lobby and offer them the job. In case the new client is a transferee, The transferer should provide him a rank that is of his/her calibur and experience so that the new transferee gets attracted towards the job. However as per FTTD guide the transferer should not provide the transferee with a higher rank than he deserves just to attract him/her. It is very important that the officers remains kind and gentle and PATIENT with the new clients. New clients deserve time to think of taking the job and deserve time to get the right B.U.M.
Problem Areas:
Now obviously there are problems with new clients and they are highlighed as below.
- The Client Is Slow: This is not a problem but is considered a problem. The Officer has to remain patient and follow all the rules in the FTF and FTTD guide as stated. Patience is a very important factor that is needed on the side of the Officer & the client. If the client gets frustrated due to laggy net or lack of understanding the officer should try to calm him/her down.
- The Client does not understand english: This happens very often that the client is unable to speak english but wants to join. At this point the Officer should request the client to leave as it is not possible to recruit him/her. The reason is that even if another officer understands this native language, the trainer will have a problem. And even if that client goes on to be an officer it will be impossible for their survival in NOPD. Please not, this is reserved for those who do not understand english not for those who know little english. If they know a little english thats enough to survive in NOPD by the Officer's Judgement then the client can be recruited.
- The Client wants to join by their conditions: If the client wants to join by the condition of no prope B.U.M like other officers, the client shouldnt be hired.
- The Client is a Troll/Spammer: If the case is such refer to the Troller/Spammer section of The Courtesy section of this handbook.